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Sales ( 2 )

001

ABC's of Relationship Selling through Service, 9/e

Charles M. Futrell, Texas A&M University
ISBN: 007310132x
Copyright year: 2007

ABC's of Relationship Selling, 9/e by Futrell is written by a sales person turned teacher and is filled with practical tips and business-examples gleaned from years of experience in sales with Colgate, Up-john, and Ayerst and from the author's sales consulting business. Charles Futrell focuses on improving communication skills and emphasizes that no matter what career a student pursues, selling skills are a valuable asset. This affordable, brief paperback contains a wealth of exercises and role plays is perfect for a selling course where professors spend considerable time utilizing other resources and projects. The text also makes a nice companion to a sales management text in Marketing programs that offer a sales management course, but do not offer a separate selling course.

Sample Chapter
Table of Contents
About the Author
Book Preface
Feature Summary
Revision Changes
Supplements
PageOut
Student Edition

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Sample Chapter


View a sample chapter of the text in PDF format!

Sample Chapter 1 (963.0K)  Chapter 1: The Life, Times, and Career of the Professional Salesperson  Our Server

 

In This Site
Glossary
Video Clips
 
Chapter 1
The Life, Times, and Career of the Professional Salesperson
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 2
Ethics First...Then Customer Relationships
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 3
The Psychology of Selling: Why People Buy
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 4
Communication for Relationship Building: It's Not All Talk
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 5
Sales Knowledge: Customers, Products, Technologies
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 6
Prospecting: The Lifeblood of Selling
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 7
Planning the Sales Call Is a Must!
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 8
Carefully Select Which Sales Presentation Method to Use
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 9
Begin Your Presentation Strategically
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 10
Elements of a Great Sales Presentation
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 11
Welcome Your Prospects Objections
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 12
Closing Begins the Relationship
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 13
Service and Follow-Up for Customer Retention
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz
Chapter 14
Time, Territory, and Self-Management: Keys to Success
Chapter Summary
Key Terms
Learning Objectives
 
Multiple Choice Quiz

 

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002

ABC's of Relationship Selling w/ACT! Express CD-ROM, Eighth Edition

Information Center

Overview
Table of Contents
About the Authors
Book Preface
What's New
Supplements
Revised Crossword Puzz...
Course-wide Content

Revised Crossword Puzz...

Site Map

Our Site

In This Site
Revised Crossword Puzzles
 
Chapter 1
The Life, Times, and Career of the Professional Salesperson
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 2
Ethics First...Then Customer Relationships
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 3
The Psychology of Selling: Why People Buy
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 4
Communication for Relationship Building: It's Not All Talk
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 5
Sales Knowledge: Customers, Products, Technologies
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 6
Prospecting: The Lifeblood of Selling
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 7
Planning the Sales Call Is a Must!
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 8
Carefully Select Which Sales Presentation Method to Use
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 9
Begin Your Presentation Strategically
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 10
Elements of a Great Sales Presentation
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 11
Welcome Your Prospects Objections
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 12
Closing Begins the Relationship
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 13
Service and Follow-Up for Customer Retention
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz
Chapter 14
Time, Territory, and Self-Management: Keys to Success
Chapter Objectives
Chapter Outline
Chapter Summary
 
Flashcards
Multiple Choice Quiz

003

From Previous Editions

 

PowerPoint Slides

Chapter 1    Our Server 

Chapter 2     Our Server

Chapter 3    Our Server

Chapter 4     Our Server

Chapter 5     Our Server

Chapter 6    Our Server

Chapter 7     Our Server

Chapter 8     Our Server

Chapter 9     Our Server

Chapter 10   Our Server  

Chapter 11     Our Server

Chapter 12   Our Server

Chapter 13    Our Server

Chapter 14     Our Server

 

 

Test Questions

Chapter 1    Our Server

Chapter 2    Our Server

Chapter 3   Our Server

Chapter 4    Our Server

Chapter 5    Our Server

Chapter 6    Our Server

Chapter 7   Our Server

Chapter 8   Our Server

Chapter 9   Our Server

Chapter 10   Our Server

Chapter 11   Our Server

Chapter 12    Our Server

Chapter 13    Our Server

Chapter 14    Our Server

 

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004

Best Practices

Sales

From AMA

005

Better Communication required

Please go to this site.

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006

Gerald Manning
Barry Reece

ISBN: 0-13-027477-1
Publisher: Prentice Hall
Copyright: 2001
 

For the introductory level course in sales, personal selling, and/or a tele-course in selling.

This best-selling, introductory text embodies the changing nature of personal selling today. It shows students how to master vital relationship-building skills and apply modern sales automation technology to achieve long-term success in the field.

Our Site

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007

Please see

Principles of Marketing, 10/e
by Philip Kotler , Gary Armstrong

Chapter 17: Personal Selling and Direct Marketing

Please Open all the following Graphs while reading chapter 17

Animated Figure 17-1 ,

Animated Figure 17-2 ,

Animated Figure 17-3 ,

Animated Figure 17-5

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From

Marketing, 7/e by Roger A. Kerin; Eric N. Berkowitz; Steven W. Hartley; & William Rudelius

Chapter 20

Marketing: Personal Selling and Sales Management

 

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Sales Glossary By Weitz

How Building a Sales Team Works

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After the Sale is Over   By Theodore Levitt

Marketing 377 - Selling - Strategies

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