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The ABCs
Tutorials from CIO Magazine
Tutorials
| From Destination CRM
Oracle's World of Unlimited Possibilities
The software giant releases five new
versions of its major product lines and highlights the progress it's
made in integrating JD Edwards, PeopleSoft, and Siebel via Project
Fusion.
SAS Tops Gartner's BI Magic Quadrant
The market will experience more growth as
the technology includes more users within an organization while
application and suite providers enhance their own offerings.
Centralized Customer Data
It's the key to improving CRM effectiveness.
Human and Organizational Factors That Affect CRM Success
Do your employees help create a positive
relationship with your customers?
Caring for Users of Technology
Another inconvenient truth.
Not Fade Away
Exhausting customers in a fierce business
environment erodes profits through loyalty loss; here, some winning
ways to help combat customer fade.
Feedback Mountain
Enterprise feedback management solutions are
replacing conventional surveying tools as companies seek a
centralized surveying framework that leverages all data.
Mobile CRM
A new addition to the CRM editorial fold,
Talk, Talk, Talk is an occasional service piece that gathers
industry thought leaders' ideas and opinions surrounding a
particular topic in group-interview form. We are pleased to present
the inaugural installment here. The conversation took place remotely
on December 8, 2006. |
The IBM corner
Executive Interaction Channel
Transform your workforce
Human capital is the greatest of resources, when deployed well. And with an
ever-growing array of workplace tools and virtual work environments, companies
of all sizes now have the means to realize their true potential.
Learn more
Build an IT environment for On Demand Business with the IBM Component
Infrastructure Roadmap
Our Server
[20 pages]
The specialized enterprise A fundamental redesign of firms and
industries
Our Server
[24pages]
The most critical imperatives of success in today’s economy is – to achieve
differentiation, responsiveness and efficiency – are a clear
endorsement of business fundamentals: strong, differentiated value propositions
are critical for growth and profitability; organizations must be able to sense
and respond rapidly to customer and
marketplace changes; cost structures and business processes must be adapted in a
flexible manner to maintain productivity and reduce risk.
The global connectivity platform is creating a powerful new set of
economic incentives that companies ignore at their peril.
June 22, 2005
IBM Delivers Innovation — On Demand
Our Server
[5 pages]
ODIS Transforms IBM Inventions Into Client-Valued Innovation Network
Services
by Navi Radjou
with Christine Ferrusi Ross and Ian Schuler
IBM’s On Demand Innovation Services (ODIS) — a collaborative effort
between IBM Research and
Business Consulting Services (BCS) — helps IBM clients innovate faster
and better so they can become process-efficient and maximize the
profitability of their new products, services, and even business models.
By delivering client-valued innovation services, ODIS is steering IBM
away from the low margin IT business and transforming Big Blue into a
strategic Innovation Network services provider.
Ingersoll-Rand: Consolidating the corporation...with IBM Applications on Demand
Our Server
[4 pages]
“ When our staff is allowed to focus on what they do
best, they add more value to the organization. The ROI is significant.”
–Barry Libenson, vice president and CIO, Ingersoll-Rand
CRM MAGAZINES
In-Depth
Review: Microsoft Office 2007
With Microsoft Office 2007 finalized and almost ready to
ship, what does Microsoft have in store for Office users? We
delve into the new features, new versions, and new apps.
From The Economist
Among the audience
A survey of new media
The era of mass media is giving way to one of personal and
participatory media, says Andreas Kluth. That will
profoundly change both the media industry and society as a
whole ...
more
First Look: Windows Vista RC2
Release Candidate 2 is slated to be Microsoft's final
interim version of Windows Vista before it's prepped for
shipping. We put it through its paces to see if the
operating system is really ready to roll.- Oct
09, 2006
From TechEncyclopedia
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Windows Vista |
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The next version of
Windows for clients and servers. With the client
version expected in 2006 for businesses and 2007 for
consumers and the server version in 2007, Vista
(code named Longhorn) adds numerous features,
including improved security and advanced multimedia
capabilities. Vista also includes Trustworthy
Computing (Palladium) and greater support for
digital rights management. PCs running Vista require
more memory than Windows XP. At least 1GB is
recommended, with 2GB being a safer bet. The client
version of Vista will be available in six versions
(see
Windows Vista versions).
New User Interface - Aero and WPF/Avalon
Once again, the Windows user interface changes with
the new "Aero" interface. Elements have a more
sculpted look, which are based on Vista's Windows
Presentation Foundation (WPF) graphics subsystem.
Formerly code named "Avalon," WPF supports 3D vector
graphics.
Enhanced Searching and File Management
Vista speeds up the indexed file searching in
Windows XP and enables results to be stored in a
virtual folder that is updated automatically if
files are moved. The search also extends to
syndication feeds, and developers can employ the
search capability in their own programs to enhance
functionality.
New Document Interchange Format - XPS
Vista supports the XML Paper Specification (XPS)
document format. Formerly code named "Metro," XPS
provides a way for digital signatures and digital
rights to be applied to documents. XPS also keeps
the page layout intact from computer to computer,
similar to Adobe's PDF format.
Built-In Web Services - WCF/Indigo
Vista includes Windows Communication Foundation (WCF),
a Web services-oriented messaging system, formerly
code named "Indigo."
New Programming Interface
WinFX is the Vista programming interface that
supersedes the Win32 API.
Developers Saw It in 2003
In October 2003, the first pre-beta of Vista (then
Longhorn) was given to attendees of the Microsoft
Professional Developers Conference (PDC). A second
release was given out at the WinHEC conference in
May 2004. The first public beta was released in July
2005.
Downsized in 2004
Windows Future Storage (WinFS) is a storage
subsystem originally scheduled for the first release
of the Vista client. Using a relational database on
top of the NTFS file system, WinFS allows users to
combine heterogeneous data such as files, folders,
e-mail and contacts into collections that can be
viewed together (see
WinFS).
In 2004, Microsoft announced that WinFS would not be
included in Vista's first release, but in a
subsequent one. It also said that WFP, WCF and WinFX
could be added to Windows XP and Windows Server
2003. The ability to upgrade earlier versions of
Windows with Vista features took a lot of steam out
of the anticipation of Vista. See
Blackcomb.
|
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IT FOR DUMMIES
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Voice over
IP for Dummies
Our Server
64 Pages. (by Tim Kelly) This Avaya limited edition of VoIP For Dummies shows
how converging your traditional voice and data networks can save money
and increase efficiency and productivity throughout your organization
---- just what it takes to remain competitive in today's marketplace. If
you are a manager who needs to decide whether to make the
switch to VoIP, or if you are an IT person looking to help
your
boss make an informed decision about integrated networking,
this book provides an excellent place for you to begin. This
book also provides an excellent starting place for end users
who are new to VoIP.
This book explains how VoIP works and how it sizes up to
telecommunications technology that was previously considered
to be irreplaceable. By the time you finish Part III, you
will see why many businesses throughout the world have
turned to VoIP and integrated networking as their main
system for data, voice, and video transfer.
You may read this book from cover to cover, which is what I
recommend, seeing as it’s a pretty fast read. If you are in
a hurry, however, feel free to dip into whatever part or
section
best suits your needs and return to the rest of the book
when you have more time to enjoy the read.
-
Contact
Centers for Dummies
Our Server 80
Pages (By Réal Bergevin and Allen Wyatt) This book provides information not only
on running contact centers but also on implementing technology in
contact centers in a profitable way. We'll show you what defines a good
contact center, ways to improve your contact center, the latest
technological enhancements, how to set performance targets and manage
results, plus much, much more! You'll also get to see real-world
examples of Avaya contact center technology in action!. A contact center
is many things—cost center, profit center, key source of
revenue, key source of frustration, strategic weapon,
strategic disadvantage, source of marketing research, source
of marketing paralysis—all depending on the goals and
capabilities of the contact center.
-
Mobile Workforce
for Dummies
Our Server
Pages 76
(by Allen Wyatt)
 This book examines the changing workplace and shows how new technologies and
demands have coupled to create a workforce that is more mobile than at any time
in the past. Organizations are now driven to discover new ways to increase
responsiveness and productivity. Learn how developing a meaningful mobility
strategy for your organization — one that embraces the technologies and meets
the demands — can help you fulfill the needs of both your workers and clients.
What Is Mobility? Mobility means providing universal access to the communication
tools, information, and applications you rely on to be productive — regardless
of where
you are or what device you have access to at the
time.
The building blocks of unified communication are
• Calling and conferencing management
• Presence
• Messaging management
• Contact and information management
• Personal efficiency management
With these tools, you can access voice, e-mail, and fax messages from one
mailbox; dial one
number to reach associates, whether they are at the office or somewhere else;
and enjoy the
same communication features wherever you are working — on the road, at home, or
in the office.
Explore the possibilities at
www.avaya.com
-
VoIP
Security For Dummies
Our Server
Pages 68.This Avaya limited edition of VoIP
Security For Dummies shows how risks are identified, analyzed, managed,
and minimized in your converged voice and data networks. Find out how
security best practices — and Avaya products and services — can make
your VoIP network as secure as a traditional telephone network. What is
the truth about VoIP security? Finding the right partner
that delivers secure IP telephony — while leveraging
existing security investments — is the key.
There is no single “right way” to do VoIP security — it may
require “ground-up” design, or it may require only an
upgrade here or there. It makes good business sense to apply
security holistically across the enterprise for both voice
and data. The challenge is finding the right way to make an
environment as secure as possible for the least possible
cost and effort. Avaya products utilize best-of-breed
security design and implementation that integrate with
existing security services in small and large businesses.
Avaya Global Services provides expert advice for small
business and world-wide enterprises, and brings Avaya’s
depth of expertise to bear on any company’s VoIP security
needs. Explore the possibilities at
www.avaya.com.
-
Customer
Service Champs
MARCH 5, 2007
BW's first-ever ranking of 25 client-pleasing brands
included JetBlue, until it got stuck on the runway
COVER
STORY PODCAST
-
The ABCs
of ERP
By
CIO Magazine
|
Microsoft Events &
Webcasts
Design Science Research in Information and Technology
(DESRIST) Conference, Claremont Graduate University (CGU)
Dr. Vinton G Cerf's keynote lecture Part 1, at Design
Science Research in Information and Technology (DESRIST)
Conference, Claremont Graduate University (CGU). From Google
Video 36min 56sec
Dr. Vinton G Cerf's keynote lecture Part 2
From
Google Video 32min 17sec
More at A & A Audio & Video |
