Duke Rohe's Tools Index
NEW PIECES Keep it Fresh – New Pieces added recently
BusinessLIFE 3/17/2001 Business lessons learned from Life
Confidence 3/17/2001 Leadership insight when dealing with crisis
Lieing 3/17/2001 Lessons on not Lie-ing
Top10LieAntidotes 3/17/2001 The Antidote of Lie-ing in 10 Top form
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Top10Lies 3/17/2001
Lie-ing in 10 Tip form
BENCHMARKING 
Benchmarking_Conf.doc Notes from a Benchmarking Conference put on by the APQC
BmarkingNotes.DOC Notes from a Benchmarking presentation - American Health Consltnt
Finger.doc Finger walking benchmarking by phone – how to do it right
Scavnger_Hunt.doc Tool for understanding the basics of Benchmarking
SmallWorld.doc This intriguing study  will show how connected we are
CHARACTER LINKS This were developed to strenghten the chacacter of my children.  They ended up strengthening me.
 Differenting.doc Differenting - If it were in Webster’s, it wouldn’t be different. 
 Encouraging.doc Encouraging - Oh, that we would all do more of this. 
 GIVING.DOC Giving  Giving is one of the best rewards you can give yourself
 HONORING.DOC Honoring Honoring is one of the most precious things you can do for someone.
 Helping.doc Helping  This is my heart for the world.
 Hoping.doc Hoping Hoping is hope in motion. 
 Joying.doc Joying  There ought to be an action-verb for being in joy
 LEARNING.DOC Learning  Learning is an openness to new thought. 
 LISTNNG.DOC Listening  Huh?
 LOVING.DOC Loving can be as shallow or as deep as we want it to be. 
 Lieing.doc Lieing can be so real that it can fool itself.
 Living.doc Living is more than just mere existence
 NEVERKNO.DOC What I wrote to a nurse frind who lost her child
 Praising.doc Praising resets priorities. 
 TRUSTING.DOC Trusting is taking our hands off the handlebars of an outcome. 
 Thanking.doc Thanking is cultivated out of the soil of humility. 
 Thinking.doc Thinking  What an immense power seldom used. 
 Waiting.doc Waiting is a part of our character not many value. 
 wholeheart.doc The antidote to fatigue is not rest.  It’s whole-heartedness. 
CLIFF NOTES
 101.doc Lessons that should have learned in college
 10mull1.doc 10 Great Quotes to Mull Over  part 1
 10mull2.doc 10 Great Quotes to Mull Over  part 2
 10mull3.doc 10 Great Quotes to Mull Over  part 3
 10mull4.doc 10 Great Quotes to Mull Over  part 4
 30min.doc Thirty Minutes of Think Thoughts
 ADMIN.DOC Things staff  wish their administrators knew
 AQPCONF.DOC Total Quality Notes
 AQPLDRIN.DOC AQP Confernce on Quality
 AlwysNeverTool.DOC Fun point on what to "never" do and "always" do
 Ana.doc Child likeness is a skill we need to re-learn
 BusinessLIFE.doc Business is s lot like LIFE
 CHGWTHN.DOC  Good piece on dealing with business change
 CREATE96.DOC Creativity Conference notes
 ChargeRetreat.doc Overcome life or it will overcome you
 CollabEnterprise.doc Collaborative Enterprise, 1998 book by Campbell and Goold.
 Confidence.doc Leadership on Confidence in Crisis
 ConstraintQuotes.doc Great little Quotes from “Theory of Constraints” by William Dettmer
 Constraints.doc Summary notes on Dettmer's work on Theory of Constraints
 Control101.doc “Instinct” with Anthony Hopkins is the best thesis on “control” around
 CrPrbSlv.doc 7 Principles of Creative Problem Solving --  exclude these and you lose
 DESIGN.DOC Design of Everyday Things  summary notes on the design of things
 Dialogue.doc Dialogue is a shared inquiry, a way of thinking & reflecting together.
 Differenting.doc Differenting - If it were in Webster’s, it wouldn’t be different. 
 Diifferent.com.doc This is an imaginary website to designed for different
 Discovery.doc Twenty insights on having a discovery mentality
 Exponenl.doc Multiply The Value Of Your Conferences
 FocusGrp.doc Moderating Focus Groups  or How to Be Paid For Being Nosey
 GE_Workout.doc GE Workout and  Creative Problem Solving join up
 GetIdeas.doc How To Get Ideas notes on a fun book by Jack Foster
 HUNTED.DOC The Hunter & the Hunted Summary notes on large scale change
 Himss98.doc Summary notes from the '98 HIMSS Conference
 IEbe.doc What an Improvement geEk ought to be
 INF-TEST.DOC Great test to test your assumptions
 Illiteracy.doc Overcoming Numerical Illiteracy notes on Bob LLoyd
 Itching101.doc Get folks itching to learn
 KAIZEN.DOC Kaizen- Tein summary on getting workforce input on improvement
 Kmeds.doc Knowledge Management presentation done by EDS
 Knowenable.doc Summary notes from a Knowledge Mgmt book by Dan Topin
 LLProject.doc 30 Lesson Learned from a year long project turned south
 Leader.doc Learning How to Learn to Lead  Perry M. Smith, USAF (Ret).
 Leanthnkng.doc  Great book on working Lean
 Mgmtdsgn.doc Management of Design -- Story of Lexus and your underwear
 Missing.doc Ice breaker exercise to loosen up thinking
 Mistake_10.doc Top 10 things to do when you made a mistake
 Muscthnk.doc Mozart Effect - Musics effect on stimulating thinking
 NTWRKING.DOC Ten Commandments on Networking
 NetworkingGroups.doc Sustaining A High Value Networking Group
 PARADIGM.DOC You are in need of a paradigm shift if …  A comical look on the time to change
 PHYSDOC.DOC Physician observation of what it is like to be a patient
 Pokayoke.doc Poka-yoke -- Japanese procedure of mistake proofing processes
 Questeps.doc Questions to ask to bulletproof your process
 RtheProblem.doc To truly evaluate, consider YOU are the problem
 Rubber.doc How Japanese make improvement happen
 SHS97.doc Summary notes from the SHS ' 97 Conference
 SHS99.doc Notes from the SHS '99 conference
 STAFFCHG.DOC Lessons learned from of a successful patient focused effort
 Sage.doc Sage on stage -- What would you pass along yourself looking 25 yrs back
 SharedLeadership.doc Great insights from the author of Shared Leadership, Tim Porter O’Grady
 ShortestDistance.doc Reality reminder of the shortest distance in life
 SmallWorld.doc Great piece to show network-strong you are
 System1.doc Rules of Thumb for System Thinking.  by Draper Kaufman
 Teaching.doc Truths on Teaching -- lessons looking back
 Think101.doc Lessons for the Teacher
 ThinkDummies.doc 75 Thoughts captured on a "Thinking Expedition" with the US Army
 Thinking_Exp.doc Notes on thinking expeditions
 Thinking_Expedition.ppt Slides on the Seven Levels of Change learned from Rolf Smith
 WORK-7.DOC 7 Levels of change at work
 Words.doc A great word about words
 cheese.doc A delightful one-hour read on Change by Spencer Johnson, M.D.
 pepchange.doc Inspirational piece for a self directed work team
 readyRohe.doc Don’t miss the lifetime of the opportunity
 realthng.doc Great words from a commencement speech of the VP of Coke
 safety_notes.doc Safety Notes  Keynote of the Texas Forum on Safety
CLIFF NOTES - CHANGE
Change_is.doc Looking at change from  many angles
 Changing_Happens.PPT Slide notes on change
 Differenting.doc What is different is more interesting than what is the same
 HOME-7.DOC Seven Levels of Change at home
 INNOVATE.DOC Use this card to squash the change dampeners
 Itching101.doc Are you itching to learn the truth
 Journaling.doc To start your journaling journey
 Managing_Change_Grap.. One of the best models for understanding the failure of change
 NavigateChange.doc Change presentation from a group of transcriptionists
 Safety.doc Safety tips in organizations learned from mountain climbing
 Work-7.doc Seven Levels of Change at work 
CLIFF NOTES - POINTS
ENDBEGIN.DOC The end of one process should be the beginning of the next
 LEARNCYC.DOC What is your organizations learning cycle
 POINTS.DOC A series of statements on organizational process change
 PUSHPULL.DOC Distinguishing "push systems" and "pull systems"
 TIMETMNG.DOC Distinguishing the use of time and and timing in your operations
GROW_U
10Pointers.doc The Top 10 Pointers You Don't Want to Forget
 10tip10tip.doc Ten Tips on how to create Ten Tips to help  you along
 ATTITUDE.DOC Written as a departing piece to coworkers at my first job
 Ana.doc Childlikeness has great value
 BusinessLIFE.doc Running business like life
 CatchyQuotes.doc Enough said
 Change_is.doc Viewing change from many angles
 ChargeRetreat.doc Are you moving forward or behind in your life
 Chgwthn.doc Dealing with organizational change is a personal thing
 Confidence.doc Great piece on instilling confidence in those around you
 Differenting.doc When it is better to be different than same
 Discovery.doc We need to uncover what we need to discover
 IEbe.doc How to ne an Imporvement GeEk
 Itching101.doc Scratching to learn new things
 Learnson.doc Learning lessons sent to my son
 Lieing.doc To tell the truth, you better read this
 ManWoman.jpg ha, ha
 OctSky.doc Great lessons learned from watching "October Sky"
 ParadoxTool.doc Tool for finding breakthrough in the Paradox
 Prejudice.doc We don’t know we have a prejudice until we recognize…
 Sage.doc Advice to Management Engineers
 ShortestDistance.doc In a career the shortest distance between two points is integrity
 To10Misjudged.doc The Top Ten Recovery Steps After Being Misjudged
 Top10Banners.doc Change’s Banner: Warning: Growth In Process
 Top10ContributEnv.doc The Top 10 Ways of Building a Contributing Environment
 Top10Control1.doc Freedom cannot be taken from you unless you let it be taken from you.
 Top10Control2.doc Control seeks to make things safe.
 Top10Crazy.doc Today’s breakthrough was yesterday’s Crazy
 Top10Different.doc Being different adds dimension.
 Top10Discovery1.doc Discovery usually has an element of fun associated with it.
 Top10Discovery2.doc Discovery has a desire to share its summits.
 Top10DontForget.doc The Top 10 Pointers You Don't Want to Forget
 Top10Enduring.doc Enduring lasts longer than the challenge.
 Top10Growth.doc We don’t get to choose another person’s season for growth.
 Top10Honoring.doc Honoring announces 'I think highly of you' in a most selfless way.
 Top10HowCan1.doc The Top 10 Tips that begin with "How can you?"
 Top10IdeaNsite.doc The Top 10 Insights on Ideas
 Top10Learn.doc The Top Ten Tips on Learning How to Learn-
 Top10LieAntidotes.doc The Top 10 Antidotes to Lieing
 Top10Lies.doc The Top 10 Truths about Lies
 Top10Limitations.doc The Top 10 Limitations of a Satisfied Soul
 Top10Listening.doc Listening is one of the best compliments we can pay each other.
 Top10Masks.doc The Top 10 Masks that We Wear
 Top10MeInc.doc The Top 10 "Me Inc." Mission statements
 Top10NEVER.doc The Top 10 Things NEVER to do
 Top10Paradox.doc The Top 10 Paradox Thoughts
 Top10Performance.doc Top 10 Things to Do When You Receive A Poor Performance Rating
 Top10Pointers.doc You won't get out of life's warfare, you'll just get better at it.
 Top10Prejudices.doc . Beware: We are blind to our own bias.
 Top10Righteousness44 The Top 10 Tips on Standing For Righteousness part 44
 Top10Safety.doc If they feel frozen, see if they can be persuaded to try just one step.
 Top10ShortDist.doc In a friendship the shortest distance between two points is trust
 Top10Teaching.doc Teaching that is not permeable to learning is lost.
 Top10Thanking.doc Thanking is a muscle that must be exercised or it will atrophy and die.
 Top10TheKid.doc The Top 10 Lessons from Disney's "The Kid"
 Top10Thinking.doc Thinking is the most involuntary of the body reflexes
 Top10Trials.doc An untried mind will not know what it can overcome.
 Top10Trusting.doc Trusting is taking our hands off the handlebars of an outcome.
 Top10UnCool.doc The Top 10 Ways Not To Be Cool
 Top10Whys.doc Why settle for a substitute when you are an original?
 Top20HowCanYou.doc How can you control what was not meant for your control
 Trials.doc An untried mind will not know what it can overcome.
 Words.doc Words can be wounding or wondrous. 
 realthng.doc CEO of Coca Cola during a university commencement. 
GROW_U - POPCORN THOUGHTS
 Top10Degree1.doc To the degree we learn not to DO, we learn to BE.
 Top10Degree2.doc To the degree our temper is unchecked, enormous strength is wasted.
 Top10Degree3.doc We listen and anticipate; we hear and know
 Top10DontForget.doc Life is not about control. It is about freedom.
 Top10Popcorn_29.doc Work is fun if it fulfills you passions
 Top10Popcorn1.doc  What you are is not what you have.
 Top10Popcorn10.doc Being mad at life has yet to make it change.
 Top10Popcorn11.doc Choices that only benefit us tend to be dangerous.
 Top10Popcorn12.doc Blame is a strategy that helps a victim stay a victim.
 Top10Popcorn13.doc What you allow determines your character.
 Top10Popcorn14.doc My pain has been the backdrop to my joy.
 Top10Popcorn15.doc It is in a time of hopelessness we reach beyond us.
 Top10Popcorn16.doc Being well known is not the same as knowing well.
 Top10Popcorn17.doc Don’t believe it when you see it; believe it until you see it.
 Top10Popcorn18.doc You can never feed your need enough.
 Top10Popcorn19.doc Attack life. It’s more fun that hiding from it.
 Top10Popcorn2.doc We can be going through hell, but we don't have to stop there.
 Top10Popcorn20.doc Today’s fruit was yesterday’s seed.
 Top10Popcorn21.doc My loss is my gain if I learn from it.
 Top10Popcorn22.doc Fearing what hasn’t happened can beat you up twice.
 Top10Popcorn23.doc To think differently, simply pull yourself off autopilot.
 Top10Popcorn24.doc The gall of anyone to try to fix someone other than themselves.
 Top10Popcorn25.doc Simple truths are often hard to understand.
 Top10Popcorn26.doc Revolution is evolution on steroids.
 Top10Popcorn27.doc ‘Blow your mind’ wouldn’t be much of a pop to some of us.
 Top10Popcorn28.doc The chains of shame are built with links of lies.
 Top10Popcorn29.doc A teacher doesn’t give you the solutions, just the way to them.
 Top10Popcorn3.doc What is at the headwaters of your actions?
 Top10Popcorn30.doc Division is when there are two visions.
 Top10Popcorn31.doc Get a gratitude attitude. Be a fun sponge.
 Top10Popcorn32.doc Don’t be known for what you don’t do.
 Top10Popcorn33.doc Dry learning is hard to swallow.
 Top10Popcorn34.doc What is your problem? We all have one.
 Top10Popcorn35.doc Good thing about forgetting is you get to discover what you forgot.
 Top10Popcorn36.doc Got any obligatory people in your life?
 Top10Popcorn37.doc Strength is measured by the distance it has traveled.
 Top10Popcorn38.doc A one-sided coin isn’t worth a flip. Either is a one-sided life.
 Top10Popcorn39.doc How often has complaining changed anything?
 Top10Popcorn4.doc Rules are not a substitute for thinking.
 Top10Popcorn41.doc Price suggests value. Cost experiences value.
 Top10Popcorn42.doc Faith has many children; doubt has many miscarriages.
 Top10Popcorn43.doc Definition of coincidence is God doing two things at once.
 Top10Popcorn44.doc What is important to you is often is imbedded in what you say.
 Top10Popcorn45.doc If you don’t try to go to sleep, you’ll go to sleep faster.
 Top10Popcorn46.doc There is a see world and a be-seen world.
 Top10Popcorn49.doc If we are saying we’ve arrived, we are deprived.
 Top10Popcorn5.doc Don't let scars keep you in a jar.
 Top10Popcorn50.doc Do the best you can & you won’t have to worry about performance reviews
 Top10Popcorn6.doc Not knowing there is a problem, is a problem.
 Top10Popcorn7.doc A changeless heart is about as useless as a heartless change.
 Top10Popcorn8.doc Don’t let your learnings remain situational.
 Top10Popcorn9.doc Don’t sacrifice the future by defending the past.
 Top10Popocorn40.doc Time will sneak away while you are not watching.
 Top10Trusting.doc  It is being exposed enough to pay the price of being taken advantage of.
IDEA
 10thngs.doc Great cross  functional scratch my back tool
 10tip10tip.doc 10 Tips for createint 10 Tips
 5minute.doc 5 minute meeting -- a meeting inside a meeting to gain focus
 BIASIMPR.DOC Method for moving to an improvement oriented culture
 Blue_Slippers.doc Tool that will cacth all all your loose thoughts
 Brainbrd.doc Get input from all the staff by changing their lens
 BSNSSPermssn.doc Great little tool to that permits people to make a mistake
 BSNSSWaste.doc Same tool for eliminating wasteful meetings
 CEOanddeas.doc Creating an inprovement cultures
 Cpsi.doc  Don’t Read this unless  you want 3 times your regular creativity
 Crazy.doc Using this usually generates  20% breakthrough thinking
 CREATIVE.DOC The Ten Commandments to Creativity
 CrPrbSlv.doc The Seven Principles of Creative Problem Solving
 CULTURE.DOC Creating A Culture Of Improvement
 DATE1.DOC Interview sheet for a date candidate for your daughter
 DIDUNO.DOC Great think tool
 Diifferent.com.doc Pretend website for thinking different
 Discovery.doc Insight on discovery
 DOGDARE.DOC Dare to the healthcare community to improve
 DONTASK.DOC Don't ask these question in a meeting unelss you want success
 evaporat.doc Breakthrough technique from the Theory of Constraints
 EXECKAI.DOC Starting small improvement at the top
 Fishbone_blank.XLS Fishbone Diargram empty
 Fishbonesample.xls Fishbone Diagram loaded
 FOCUSWHE.DOC Question to measure your improvement readiness
 Focuswhe.ppt Focus Wheel Diagram to show you where you are flat
 GetIdeas.doc Grea quotes from a great book on ideas
 HonorIdeas.doc Flow for drawing ideas out of a culture
 Honoring.ppt If you were an idea, this is what you would say
 HOTWASH.DOC Great tool to use at the eend of every meeting
 HUMPTY.DOC Texas Commerce Bank mascot for idea generation
 IDEACRD.DOC The infamous idea card
 IDEACRD2.DOC The backside of the  infamous idea card
 IdeaPath.xls What is the infrastructure which supports ideas
 Ideascor.xls Score Card for a hospital improvement effort
 IDEASEED.DOC Ideas are like seeds
 jrohn.doc Great quotes from the great John Rohn
 Kaizen.doc Understanding Kaizen
 Log.doc   Only Texans will understand this
 LVLSCHNG.DOC The Seven Levels of Change by Rolf Smith
 MedTermGame.doc Great Ice Breaker using medical terminology
 METHIMP.DOC Method Improvement question you ought to ask
 Millionaire.ppt Is that your final question
 MiniPassport.doc  Great tool for getting to know others
 missing.doc Check out your attentiveness
 MRSNAKES.DOC Check this out -- test your Texan
 NotInvented.doc The not invented here card
 NTNGCHNG.DOC If Nothing Changes…
 Passport_Process.doc Rolf's Smith Passport Process
 PLAN.DOC  The Evolution of a Plan
 Red_Tag_File.doc  How to get rid of things in the way
 Rubber.doc Great insight on Japanese techniques
 scribing.doc Learn how to wirte out your thoughts before they float away
 SLEEP.DOC Fun with sleeping
 SoWhat.doc Great tool for converting insight into action
 SUPRIDEA.DOC 200 ideas in a healthcare setting
 TEA.DOC   Three stories of cultured improvement
 TheBest.doc The Best -- Fun found in a Lab contest
 Think102.doc A Stretcher view of a Thinking Expedition
 Top10Creativity.doc The Top 10 Ways to Enliven and Expand Your Creativity
 TREE.DOC  How God Would Engineer An Organization
 VANGOGH.DOC Creativity Bench Presses With Van Gogh
IDEA - FORMS
 FAXFACTS.DOC
 GUIDENPO.DOC
 RADIPHON.DOC
 RMORIENT.DOC Room Orientation for a Patient focused hospital
PATIENT FOCUS CARE
 BETTER.DOC Benchmarking notes from the highest scoring hospital in Press-Ganey database
 interview.doc Dare to interview your patients for insight
 NOTBEST.DOC A Redesign with the Patient In Mind  Change Efforts of a large Hospital
 PATNMIND.DOC Lessons from a succesful patient focused care effort
 PCNLINK.DOC Discover  your link to your patients
 POISON.DOC Don’t add poison to the culture
 Stressslab.doc A Lab's brainstormed ideas for reducing the stress and bettering the Work Environment
 SURPRISE.DOC Neck-deep in major change, don't be surprised if.. wisdom from the middle of it
 USAAPRSN.DOC Notes on hospital change garnished with quotes of Ron Pound/Price Pritchett
 Wellbeing.doc Great insight on get well cards
 WLCMCRD.DOC Welcome card for familiarizing patients with their room
REENGINEERING BUSINESS PROCESSES
 BESTOF.DOC Best of the presentations to the Reengineering Share Group
 CHNGMGMT.DOC Humpty
 HUMPTY.DOC Reengineering notes for Texas Commerce Bank  4000 ideas from 200 employees
 INFNEED.DOC KmTool
 KMtool.doc Knowledge Management challenges for every organization
 KMusaf.doc Great Knowledge Management insight from the Air Force
 knowenable.doc Employee guidelines in the knowledge-enabled organization
 NecQuest.doc Necessary questions for reegineering
 NetworkingGroups.doc Sustaining A High Value Networking Group
 NOTBEST.DOC A system of healthcare with great outcomes
 Paradigm.doc Paradigm Buster worksheet
 PUSHPULL.DOC Simple example between push systems, pull systems in an organizations
 RElab.doc Reengineering presentation from a Self Directed Team
 Reoutline.doc Presentation notes on Reengineering the Right way
 REQuotes.doc RootStmultr
 REShare.doc Presentation at the ReengineeringShare group
 RootStmulator.doc Reegineering Root Stimulator -- common practices
 ShareGroup.doc Insight from a succesful networking group
 SMRTORG.DOC Pointers on Smartsizing and organization
 SMRTSZE.DOC Total Outline on Smartsizing an organization
 SURPRISE.DOC If you are in the middle of large scale change, don't be surprised if..
 Timeoff.doc Reengineered TimeOff Policy
 Tourthots.doc Large Scale Change – Story and insights
 TREE.DOC If organizations were grown like a tree
SERVICE
 17HOUSE.DOC 17 House Rules for great service
 BETTER.DOC Insight from Holy Cross Hospital  - the top of Press Ganey
 COMMTCRD.DOC A commitment card for making WOW improvements
 CVFAM.DOC Give this to your Recovery waiting area and use it
 CYFAIR.doc
TEAMS
5minute.doc A meeting within a meeting to refocus
BSNSSPermssn.doc Permission to be Human card
Control101.doc Great insight on Control learned from the movie "Instinct"
LABOUTLI.DOC Great presentation from a Self directed Lab team
MiniPassport.doc Great tool to use in engagin yoru people
Mistake10.doc Top 1- thins to do when you have made a mistake
Safety.doc Safety note you better consider in working with teams
Stargame.doc  Great team game
Termgame.doc Medical terms put in a form of a exercise
WhatIneed.doc Communication Process:  What I Need from Others
TOOLS
 Batman.doc How to grow this set of tools
VISUAL CONTROLS
 RedTag.doc How to Clean up your collective environment
 Red_Tag_File.doc Tool Red Tagging your environment
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